Terms of Use (Terms of Service)

1. General Provisions and Definitions

These Terms of Use (the “Terms”, the “Agreement”) constitute a legally binding agreement between Volmax Group LLP (name in the Dun & Bradstreet registry / Google payments profile: VOLMAX GROUP, TOO, BIN: 130940003865, DUNS number: 520292837; the “Company”) and any person using the GeoStatus cloud platform and/or mobile application (the “User”, the “Client”).

• Service (Platform) means the GeoStatus cloud software suite (SaaS), including server software, a web interface for dispatching and administration, databases, algorithms and APIs, designed for field workforce management, heavy equipment telematics and time tracking, access to which is provided to authorized users via the Internet.
• Mobile app means the “GeoStatus” software for the Android and iOS mobile platforms, available on Google Play and other official app stores.
• Client means an organization (legal entity or individual entrepreneur) that has subscribed to the Service for corporate use.
• User means an employee, dispatcher or representative of the Client who has been granted access to the Service’s functionality or has installed the Mobile Application.
• Account means a personalized record in the Service, protected by authentication credentials (login and password), that provides access to the functions of the Service or the Mobile Application.

2. Public Offer and Acceptance of the Terms

This Agreement constitutes an official public offer by Volmax Group LLP pursuant to Article 395 of the Civil Code of the Republic of Kazakhstan (the Civil Code), as well as an adhesion contract within the meaning of Article 389 of the Civil Code.

Installing the Mobile Application, registering an account in the Service, or paying for a subscription shall constitute full and unconditional acceptance of this offer (Article 396 of the Civil Code). From the moment such actions are performed, the agreement between the Company and the User/Client shall be deemed concluded in electronic form and shall have the full legal force of a written agreement signed by both parties. If the User disagrees with any provision hereof, the User must immediately uninstall the Mobile Application and cease using the Service.

3. License Grant and Account Security

The Company grants a limited, non-exclusive, revocable, non-transferable license to use the Service and the Mobile Application in accordance with their intended purpose and the paid plan.

It is prohibited to: decompile the program code, interfere with the network infrastructure, use means of circumventing security measures, or use the Service for covert surveillance without proper consent.

Presumption of actions under an account: The Client is solely responsible for keeping logins and passwords secure. Any actions performed in the Service or the Mobile Application using the credentials of the Client, its Administrator, or its employees shall be deemed to have been performed by the Client. If compromise is suspected, the Client must notify the Company without delay.

4. Mobile Application Operation and Geolocation

The GeoStatus Mobile Application supports field interaction between mobile crews and the dispatcher, task recording, creation of photo and video reports (“Before/After”), and time tracking:

• Recording the workday: time tracking begins when the “Start Workday” button is pressed. At that moment, the application records the system time and precise geographic coordinates.
• Geofence control: while a shift is open, the application monitors whether the employee remains within the assigned work area and automatically logs any exits beyond its boundaries.
• Background location tracking: while the work status is active, the application transmits coordinates in the background so that the route can be displayed on the dispatcher’s map.
• Anti-fraud (Fake GPS): The Service analyzes the authenticity of coordinates and detects the use of fake locations (Fake GPS, emulators, mock providers). Attempts to spoof data are recorded in the company’s security report.
• Offline mode: when there is no Internet connection, work statuses, geotags, and photo and video reports are stored locally and synchronized with the server once the connection is restored.
• Electronic forms and custom fields: The Client may independently configure and add custom fields to the Service’s electronic forms, questionnaires, checklists, and tasks. The Client independently determines the scope of the data requested and bears full responsibility for the lawfulness of its collection.

5. Corporate Use and Localization of Personal Data

If the Mobile Application is installed on an employee’s device at the request of the Client (the employer):

• The Client bears full responsibility for properly notifying employees and obtaining their lawful consent to the collection of geodata, time recording, photo and video recording, and data from fields configured by the Client in electronic forms, in accordance with labor legislation and the Law “On Personal Data and Its Protection”.
• The Company acts as a technical platform provider and is not a party to employment agreements between the Client and its employees.
• Data localization in the Republic of Kazakhstan: In accordance with Article 12 of the Law of the Republic of Kazakhstan “On Personal Data and Its Protection”, personal data of users from Kazakhstan is collected and stored on servers physically located in the territory of the Republic of Kazakhstan.

6. Plans, Trial Period, Payment, and Refunds

• New Clients are provided with a free trial period (Free Trial) lasting 7 (seven) calendar days.
• Upon expiration of the trial period, access is provided on a paid subscription basis per active user or vehicle in accordance with the rates listed on the page https://geostatus.net/en/prices/.
• Payments made through the Google Play store are governed by the Google Play Billing policies.
• Refund procedure: In accordance with Article 686 of the Civil Code, upon early termination of the agreement and cancellation of a paid subscription at the Client’s initiative, the unused advance payment shall be refunded less the cost of services actually rendered during the period of use and the expenses actually incurred by the Company (including payment system and bank fees). In the event of confirmed technical failures or erroneous duplicate charges, funds shall be refunded in full.
• Auto-renewal: When auto-renewal is enabled, the fee for the next billing period is charged automatically. The Client may disable auto-renewal at any time in the Service account dashboard prior to the next charge date.

7. Intellectual Property and Marketing Rights

All rights to the platform, program code, Mobile Application, algorithms, databases, visual style, and the “GeoStatus” trademark belong to Volmax Group LLP. Data entered by the Client (tasks, “Before/After” photo and video reports, employee lists) remains the property of the Client.

Marketing rights: The Company may use the Client’s trade name and logo on the website https://geostatus.net in the partners and clients section for the duration of the subscription, unless the Client has stated otherwise in writing.

8. Disclaimer of Warranties, Limitation of Liability, and Force Majeure

The Service and the Mobile Application are provided on an “AS IS” and “AS AVAILABLE” basis.

• The Company strives to ensure high service reliability (target SLA 99.5%) but does not guarantee absolutely uninterrupted operation in the event of failures in telecom operator networks, interference with GPS/satellite system signals, or failures in third-party smartphone operating systems.
• To the maximum extent permitted by the legislation of the Republic of Kazakhstan (except for liability for intentional misconduct under Article 359(2) of the Civil Code), the Company shall not be liable for indirect damages, lost profits, equipment downtime, or internal labor disputes between the Client and its personnel. The Company’s aggregate liability is limited to the amount of the monthly subscription fee.
• Force majeure: The parties shall be released from liability for failure to perform their obligations upon the occurrence of force majeure circumstances (fires, natural disasters, military operations, epidemics, major telecommunications outages, acts and actions of government authorities).

9. Terms for Distribution Platforms (Google Play)

The User acknowledges that these Terms are concluded between the User and Volmax Group LLP, and not with Google LLC. Google LLC is not responsible for the support, maintenance, or operability of the GeoStatus Mobile Application.

10. Changes to the Terms and Data Retention Policy

The Company may amend these Terms. Amendments take effect 10 (ten) calendar days after the updated version is published on the page https://geostatus.net/en/terms/. In the event of changes to the rates, Clients shall be notified by email or via the Service interface at least 14 (fourteen) calendar days before the changes take effect.

Data retention and deletion: After a paid subscription ends, the Client’s operational data (GPS tracks, geotags, “Before/After” photo and video reports, shift timesheets) is retained in the Service for 1 (one) calendar month to allow the archive to be exported or the subscription to be renewed. Upon expiration of this period, such data is permanently deleted from the servers. Account registration data and financial documents are retained for the periods established by the tax and archival legislation of the Republic of Kazakhstan (up to 5 years).

11. Governing Law and Dispute Resolution

These Terms are governed by the legislation of the Republic of Kazakhstan. The parties hereby exclude the application of conflict-of-laws rules of private international law with respect to the choice of applicable law, unless otherwise expressly agreed by the parties in a contract.

All disputes shall be resolved through a mandatory pre-trial claim procedure (the response period for a claim is 30 days) and, failing agreement, in the court at the location of the Rights Holder (Almaty).

12. Contacts and Company Details

Volmax Group LLP (VOLMAX GROUP, TOO)
BIN: 130940003865
Registry: Dun & Bradstreet | DUNS Number: 520292837
Legal address: 12 Khmelev St., Medeu District, Almaty, 050010, Republic of Kazakhstan (ulitsa Khmeleva, Dom 12, mkr. Kok-Tobe, Almaty, KZ)
Mailing / actual address: Office 410, 4th floor, "SIRIUS" Business Center, 68 Torekulov St., Almaty, 050000, Republic of Kazakhstan
Bank details:
IIC: KZ786017131000006049
Bank: Halyk Bank of Kazakhstan JSC
BIC: HSBKKZKX
VAT certificate: series 60001, No. 1194284
Email: info@geostatus.net
Phone / WhatsApp: +7 (727) 356-05-35